Refund policy

We are happy to refund your products within 14 days of purchase. Simply send your items back to us in 'NEW CONDITION' and we will refund your original payment method within 5-10 working days. If your items are not in like-new condition, we reserve the right to partially refund. You will also need the receipt or proof of purchase. We will not accept any products that have been used. Unfortunately, we will be unable to accommodate any refund if it appears that your candle has not been burnt correctly in line with our candle care instructions. We strongly advise that these are read upon purchasing to ensure the best possible burning experience. We do not take responsibility for return postage costs, and initial postage costs will not be refunded. Please do not hesitate to contact us with regards to any questions that you may have; 

HOW TO RETURN YOUR ITEMS 

1. Contact us to talk about what you are returning and your reasons for the return at info@tejomayacandles.co.uk
2. We will then provide the address to return the item.
3. If approved, you will be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Unfortunately, we cannot accept returns on sale items or gift cards.